Returns
It's a shame that you want to return your order or part of it. To provide you with complete transparency and clarity, you will find all the important information and assistance for your return here:
As a private customer, you have a 30-day right of withdrawal.
Here’s how to return an item:
- Register your return via our » Returns Portal «.
- Pack the items securely in a well-sealed box.
- Please enclose the delivery note.
- Attach the return label clearly to the package.
- Hand over the package to the shipping service provider indicated on the label.
- Please keep the tracking number safe so that we can track the whereabouts of the shipment if necessary.
Return costs:
We will cover the costs for returns from Germany.
For all returns outside Germany you will bear the cost of return shipping.
Complaints:
If you would like to complain about an item, please contact our customer service directly using the » contact form «.
For more information about our return policy, please see » Return Policy «.